Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or want to flag a concern about how a casino handled your withdrawal? This page explains how to reach us and what we can and cannot help with.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and include as much detail as you can — which casino you're asking about, what you were trying to do (claim a bonus, verify your account, request a payout), and what happened. Specific detail helps us route your message correctly and reply faster.
We read every message personally. We do not send automated replies in place of a real response, and we aim to get back to you within a couple of working days, though volume can occasionally push that out.
What We Can Help With
- Questions about our reviews — Why a casino is ranked where it is, what our editorial rating reflects, or how we assessed withdrawal speed and licensing.
- Corrections — Bonus terms, processing times, and licensing details change. If something on the site looks out of date, tell us and we will check it against the operator's current terms.
- Content suggestions — If there's a topic related to online casinos, payment methods, or state regulations you'd like us to cover, we're open to hearing it.
- General feedback on the site — Anything that makes the site more useful for readers comparing casino sites is worth telling us.
What We Cannot Do
We are an independent comparison site, not a casino operator, payment processor, or regulator. That means there are some things outside what we can resolve directly:
- We cannot access your casino account, process a deposit or withdrawal, or override a casino's own KYC verification process.
- We cannot issue refunds, reverse a wager, or intervene in a dispute over bonus terms — those matters sit with the casino's own support team and, if unresolved, the licensing body that regulates it.
- We cannot provide personalised financial or legal advice about gambling in your state.
If your issue is with a specific casino — a delayed payout, a bonus term dispute, or a verification problem — contact that casino's customer support first, since only they can access your account. If you're comparing options and want to see how licensing and withdrawal speed factor into where a casino ranks, our Best Non GamStop Casinos 2026 page covers related eligibility questions that may also be useful background.
If Gambling Has Stopped Being Fun
If you're contacting us because gambling is causing problems for you or someone close to you, please say so in your message — we'll point you toward appropriate resources. In the meantime, most licensed US casinos offer built-in tools such as deposit limits, time-outs, and self-exclusion programs, and national organizations including the National Council on Problem Gambling (1-800-GAMBLER) offer confidential support regardless of which casino you play at. Setting a deposit or time limit before you play, and stepping away if gambling stops feeling enjoyable, are worth doing before any issue becomes serious.
A Note on Editorial Independence
Some of the casinos we cover pay us a commission if a reader signs up through our links, but this never determines how a casino is ranked or reviewed on yprcla.org. Our aim is that every write-up reflects what we found when researching licensing, banking options, and payout speed — nothing more. If you ever think an offer or review doesn't line up with what a casino actually provides, that's exactly the kind of message we want in our inbox.
Thank you for taking the time to read this far. We look forward to hearing from you.